Cultural Intelligence (CQ)
Cultural Intelligence is the ability to make sense of unfamiliar contexts and communication, empathize with them, and adapt your behaviour and language, whilst still maintaining your own cultural profile and view of the world.
Cross-cultural Communication and negotiation
Why is it crucial to possess a high CQ? In a business world that is increasingly diverse and multicultural, professionals and leaders must have the ability to identify and navigate through a blend of various gestures, traditions, habits and ways of negotiating, not to mention different approaches to decision-making, time, performance, conflict behaviour and so on.
So - to get that client to stay, make that sale, and make sure that the staff has a harmonious work environment to meet the daily challenges, a high level of CQ is a must to be prepared for what lies ahead!
PSharma Consulting & associates deliver bespoke training and coaching programmes in cultural intelligence, equipping leaders, key staff, and professionals with key skills that will enable them to:
- Understand how their cultural approach to negotiation, communication and conflict management has shaped previous interactions and the outcome of these.
- Empathize with a very different worldview of colleagues and clients.
- Understand clients' needs during a selling process.
- Adapt use of language and approach to negotiation according to context.
- Proficiently use a model for preparation and planning of meetings and negotiations proficiently.
A 1-2-1 coaching programme usually runs over the course of 3 months and includes the following:
- An initial assessment where focus and goals are identified
- 360 degree feedback from colleagues and peers.
- 2 face to face or skype sessions a month where upcoming challenges are prepared for and skills are practised.
- 1 follow-up after each session either over the phone or email.
- 1 final follow-up and evaluation 1 month after the end of the programme.
To register for a free consultation and for a quotation, please register here:
Cross-cultural conflicts:
The most difficult conflicts to solve are cross-cultural conflicts!! When there is a cross-cultural component to a disagreement it always involves values and beliefs of the people involved and because of this, conflicts like these are also referred to as identity conflicts and can easily escalate unless you know what to do!
It demands a high level of awareness of your own cultural assumptions – your 'right way to do things' and even more so, excellent abilities to empathize with how the other person(s) chooses to do things.
This programme is particularly relevant for:
- Staff in multicultural teams/departments that have experienced a high level of cross-cultural conflicts due to a mix of nationalities or corporate cultures,
- Expats before being sent on missions.
- Managers and executive directors that face the challenge of managing a very diverse group of staff members.