To be culturally intelligent means being able to make sense of unfamiliar environments, empathize with them, and then adapt your behavior and language, whilst still maintaining your own cultural profile and view of the world.
The crucial element here is empathy. Genuine empathy is the only way that you may truly understand the person you are communicating with.
Why is it crucial to possess a high CQ?
In a world that is increasingly diverse and multi-cultural, professionals, managers and business owners must have the ability to identify and navigate through a blend of various gestures, traditions, habits, and perceptions of their co-workers and clients, not to mention different approaches to decision-making, time, performance, conflict behavior and so on.
This requires strong listening skills, empathy and adaptability and a will to suspend your own immediate agenda to gain this understanding.
As we all look at, relate and respond to the world in our own unique way, you might say that communication between two people is always cross-cultural. This means that we can never assume that we actually understand the other person’s language and the world view it reflects.
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